If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.
We will accept products back for exchange or a full refund as long as it is with its original packaging, tags are attached and the packaging is in the original condition it was sent and with receipt and the product itself unused or unworn. We cannot refund postage and Packing and will charge a stocking fee to cover this.
Our returns policy is flexible but we ask that items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault.
Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff use the gear and we respond to emails quickly in working hours.
Warranties
All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Map and Compass contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Map and Compass.
